Customer Services

ORDERS

ORDERS MAY BE PLACED ONLINE AT WWW.KLOTODESIGN.COM AT ANY TIME. UPON ORDER COMPLETION, YOU WILL RECEIVE AN EMAIL CONFIRMATION OF YOUR ORDER WITH ALL INFORMATION PERTAINING TO THE SPECIFIC ORDER. MOST ITEMS WILL SHIP IMMEDIATELY, PROVIDED THE ITEMS ARE IN STOCK. IF AN ITEM IS NOT IN STOCK, A REPRESENTATIVE WILL CONTACT YOU WITH AN ESTIMATED DELIVERY DATE.

ESTIMATED DELIVERY TIMES FOR ITEMS NOT IN STOCK ARE BETWEEN 4-6 WEEKS. IF THE ITEM IS READY BEFORE THE ALLOTTED WINDOW, THE ITEM WILL SHIP AS SOON AS IT IS COMPLETE. YOU WILL BE NOTIFIED VIA EMAIL WHEN YOUR ORDER SHIPS AND SENT THE TRACKING INFORMATION.

ORDERS PLACED DURING HOLIDAY SEASONS OR WHEN THERE IS A HIGH VOLUME OF ORDERS CAN TAKE LONGER THAN THE ALLOTTED TIME WINDOW. A REPRESENTATIVE WILL NOTIFY YOU IF THE PRODUCTION TIME IS LONGER THAN USUAL.

KLOTO RESERVES THE RIGHT TO REFUSE SALES OR CANCEL ORDERS PLACED BY A CUSTOMER IN VIOLATION OF THE SITE’S TERMS OR AS OTHERWISE DETERMINED BY THE COMPANY.

IF YOU HAVE A SPECIFIC QUESTION REGARDING AVAILABILITY, SIZING, OR ANYTHING ELSE PLEASE CONTACT THE CONCIERGE AT [email protected].

 

 

RETURNS & EXCHANGES

UNWORN JEWELRY IS ELIGIBLE TO BE RETURNED FOR SHOPPING CREDIT OR EXCHANGE WITHIN 14 DAYS OF RECEIPT. ALL CUSTOM PIECES AND SPECIAL ORDERS ARE FINAL SALE. IF YOU HAVE A QUESTION AS TO WHAT DEFINES A CUSTOM PIECE OR SPECIAL ORDER PLEASE CONTACT [email protected].

 

 

REPAIRS

AT KHAI KHAI JEWELRY QUALITY AND CRAFTSMANSHIP IS OF OUR UTMOST CONCERN. SINCE OUR JEWELRY IS GOLD-PLATED SILVER, WE ARE NOT ABLE TO DO REPAIRS. HOWEVER, WE KINDLY ASK THAT YOU BRING ANY ISSUE EXPERIENCED WITHIN 60 DAYS OF PURCHASE TO OUR ATTENTION. SHOULD THERE BE A PROBLEM WITH YOUR JEWELRY OR ANY BREAKAGE CAUSED BY MANUFACTURER, WE ARE HAPPY TO EXCHANGE THIS ITEM OR EXTEND A CREDIT TO YOU FOR THE VALUE OF YOUR PIECE.

WE WILL ONLY ACCEPT REPAIRS FOR ITEMS PURCHASED ON KHAIKHAIJEWELRY.COM. REPAIRS FOR ITEMS PURCHASED AT ONE OF OUR RETAILERS MUST BE RETURNED THROUGH THE ORIGINAL POINT OF PURCHASE AND CANNOT BE ACCEPTED AT THE HEADQUARTER OFFICE.

PRODUCT MAINTENANCE

PLEASE REFER TO OUR JEWELRY CARE PAGE TO LEARN HOW TO PERSONALLY CARE FOR YOUR KLOTO JEWELRY.

SALES TAX

FOR ALL INTERNATIONAL SALES, LOCAL DUTIES AND FEES WILL APPLY WHENEVER APPLICABLE AT THE MOST CURRENT RATES. WE WILL NOT BE HELD RESPONSIBLE FOR INTERNATIONAL CUSTOMS, DUTIES & TAXES AS ALL ORDERS SHIPPED ARE DELIVERY DUTIES UNPAID (DDU).